Effective Date: 16/10/2024

1. Valam Cars

Valamcars operates a self-driving car rental service through our website and web app. We are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy outlines the types of information we collect, how we use, share, and protect it, and your rights regarding your personal data.

2. Information

Information We collect the following types of information:

a) Personal Information:

• Name
• Email address
• Phone number
• Address
• Payment information
• Government-issued ID details (e.g., Aadhaar, driver's license)

b) Usage Data:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages viewed, time spent, and interactions with our site/app
• Geolocation data (with your consent)

c) Vehicle Data:

• Vehicle usage history (time, mileage, fuel consumption)
• GPS location during rental
• Driver behaviour data (speed, braking, etc.)

3. How We Use Your Information

We use the collected data for the following purposes:

• To provide and manage our services, including vehicle bookings, payments, and customer support.
• To verify your identity and ensure legal compliance.
• To improve our website, services, and customer experience.
• To process payments and prevent fraud.
• To communicate with you regarding bookings, updates, and promotional offers (with your consent).
• To monitor the performance and safety of rented vehicles.
• To comply with legal obligations.

4. Sharing Your Information

we may share your personal information under the following circumstances:

• With service providers: We share data with trusted third-party vendors (payment processors, vehicle maintenance providers, etc.) to facilitate our services.
• With law enforcement or government authorities: We may disclose information when required by law or in response to legal processes.
• In case of a merger or acquisition: If our company undergoes a merger or sale, your data may be transferred to the new entity.
• With insurance companies: In the event of accidents or claims, your data may be shared with insurance providers.

5. Data Security

We employ industry-standard security measures, such as encryption and secure servers, to protect your data. While we strive to protect your personal information, no method of transmission over the internet or method of storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the following rights concerning your personal data:

• Access: You can request access to your personal information.
• Correction: You can request corrections to any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal information, subject to legal obligations.
• Objection: You can object to the processing of your data for marketing purposes.
• Data Portability: You can request a copy of your data in a machine-readable format. To exercise these rights, contact us at [Contact Email].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These track your preferences and help us understand how you interact with our website. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Refund Policy / Cancellation Policy

• If you wish to cancel your booking, a charge of ₹500 will be deducted from the total amount paid when processing the refund.
• Valam Cars reserves the right to cancel and refund any orders without customer approval due to incorrect information in the booking or issues beyond our control, such as document discrepancies or incorrect details.
• In cases where the booking cannot be fulfilled due to unavailability of the car, the refund will be processed within 7 days via UPI or bank transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." Your continued use of our services constitutes acceptance of the updated policy.